Southern NH's largest Collision Repair Group - Recommended by well over a dozen Major Insurance Companies!

Frequently Asked Questions

How long will I be without my car?

This is probably one of the first and foremost questions. Depending on the extent of damage, repairs can last from 1 or 2 days to one or two 'months' in the most extreme conditions. Keep in mind that there are so many factors influencing completion times, including delays such as waiting for parts, additional inspections by insurance adjusters, and sublet work (such as major mechanical repairs), just to name a few. Our estimators will give you as close a time estimate as possible, but please keep in mind that generally, major collision jobs do take a longer time for completion.


Can I take my car to any body shop?

As the owner of the vehicle, you can take your vehicle to ANY shop you wish. However, since you want your vehicle properly repaired and have the least aggravation involving your insurance company, it may be beneficial to bring your vehicle to a shop such as ours who specializes in many Direct Repair Programs and works directly with insurance companies.


My insurance company is paying for the repairs. Will I have to pay anything out of my pocket?

Here’s a question where YOU have to fully read and understand your insurance policy, as they are all a little different. However, depending on the coverage within your policy, you most likely will have to pay the insurance deductible, and may have to pay for a replacement rental car while your car is in for repairs, for example. Read your policy completely and if you have questions, call your local insurance representative directly to help clarify your coverage. And of course, feel free to call one of our estimators, at any time, as they deal with these questions every day.


I brought my car to another shop and the estimate is less. Should I go there?

As mentioned in Question #2, you are the owner and can bring your vehicle to any shop. However, with a lower estimate, there may be items not included such as wheel alignment, re-aiming headlamps, etc. Our estimates include ALL items required to bring your vehicle back to its pre-accident condition. And, if we’ve overlooked something, we will work to submit for supplemental repairs with your insurance company to get you the full benefit of your insurance policy.


Will you work with ALL insurance companies?

Yes, we will work with ANY and ALL insurance companies to try and make your repair process as stress free as possible. We will work as your "partner" to ensure your vehicle is repaired professionally, properly and in much  a timely manner as we can. Every insurance company works a bit differently, but with our professional insurance appraisers, we can answer any questions or concerns you may have regarding your repair throughout the repair process.


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